OUT OF ORDER

The voice on the end of the phone said, ‘Welcome to the Bristol City Council. Please be aware the calls may be recorded. Please hold the line to be connected to the emergency services.’
I rang a few times then, ‘emergency repairs,’ she said.
‘I live in the blocks? and the lift’s still out of action? it’s getting on for twenty-four hours? what’re you doing about it?’
‘Yeh, I know. We’ve been phoning them loads and they say it needs a part they can’t get til Monday morning.’
‘It’s not good enough? I’m relatively fit and healthy but some people live here can’t get out.’
‘I know, we’ve had lots of calls, people saying the same thing.’
‘Well. yeh, it’s out of order.’
‘I know,’ she said.